Customer Reviews

At THREADPEPPER our core objective is Quality Products at a Great Price backed by Outstanding Service. We don't just say that, we constantly work at achieving it. Ultimately though, our customers decide whether we've got it right.

Here's what they have to say.

Based on 1076 reviews
92%
(993)
6%
(63)
1%
(11)
0%
(4)
0%
(5)
Fit: True to Size
Great Customer Service. Not So Great Craftmanship.

The Invincible Navy Pinstripe 3 Piece Suit I purchased from this seller looked like it would be a great product, and though I'd chosen to keep (instead of returning) it, I have quite some reservations about it, namely:
1. While the fabric used in the making of the suit looks like a fine one, it appears to pick up lint quite easily.
2. The finishing/threading of the buttons on the waistcoat in particular, were just too amateurish. I'd have to pay a seamstress to remove and more neatly re-attach them.
3. The trousers hemline was tucked in and finished with a longer-than-desired length, instead of being left for the customer to custom-finish for a perfect fit.
4. There are visible "errant" threads I've had to use a nail-clipper to trim off of parts of the suit jacket.

Overall, while I am a-bit satisfied with the purchase, I strongly believe the tailoring left so much to be desired, considering what an average British-made suit usually looks and feels like.

Fit: True to Size
Great quality and excellent service!

The coat looks and feels superb. It was nicely packaged when it arrived, and the delivery updates were very helpful. I would've preferred a slightly slimmer/tapered fit around the mid section, but it fits perfectly around the shoulders and chest.

I spent a lot of time looking for the ideal winter coat, and wasted much of that time dealing with poor customer service (from other retailers), and going through lengthy, tedious, complicated, and expensive returns processes for coats that were not as advertised.

The service from Threadpepper was outstanding from start to finish, and I am delighted with my new coat. I would definitely recommend this to anyone looking for a great quality, well-priced coat from a trustworthy company.

Fit: True to Size
Excellent item

Great quality. Reasonable price. Super service

Fit: True to Size
Top quality

Order process straight forward and prompt delivery. Suit is the perfect fit and love the quality. The only thing that will annoy me now is it being reduced in price for Black Friday.

S
Lightweight Sage Linen Trousers - STOCK CLEARANCE
Sean Hazlewood
Fit: Runs Small

Lightweight Sage Linen Trousers - STOCK CLEARANCE

Fit: Runs Small

Blue Tweed Jacket - STOCK CLEARANCE

Extremely stylish

I gave this to my husband for his birthday and he absolutely loves it. A beautiful item.

Excellent quality that meets the description given.

I will keep Threadpepper in my list of occasion fitters for future engagements.

Fit: True to Size
Perfect

Item just as described and a quick delivery to the UK as well..many thanks.

S
Elwood Beige Houndstooth 2 Piece Suit
Steve Hinchliffe
Fit: True to Size
Great suit

Suit fits perfectly and just feels like great quality.

Fit: True to Size
Excellent quality and brilliant customer service

I accidentally ordered the wrong bow tie but exchanging it for the correct one was absolutely straightforward. I ha problems downloading the Post Office returns form so Thread Pepper emailed one to me and the exchange went ahead with no extra charges. So friendly and helpul, great service and the tie is great quality.

J
Gaston Sage Tweed 3 Piece Suit
John-Marc Comperat

Great service and a quality product A++

Fit: Runs Small
Not the right size

Too small - the size label is obviously incorrect

Fit: True to Size
excellentissimo!

I was really amazed to think I could get the trousers at that price and worried what they might be like. They came and all is really great. I tried to order some more but you'd sold out! Thanks

Fit: True to Size
Very good fit

Nice blazer feel good when wearing it

J
Grey & Blue Checked Blazer - STOCK CLEARANCE
John Hawes
Fit: True to Size
Excellent service

Very good service. As I ordered two items they were shipped together and postage was refunded. Items excellent value and bids accepted promptly.

Fit: True to Size
BRILLIANT Deal !!

Bid in the sale started at £60 i made a cheeky bid for £25, got the jacket for £30. Great quality, brilliant fit and quick delivery.

d
Fairlop Navy Overcoat Size XL - STOCK CLEARANCE
dennis graham
Fit: Runs Small

Fairlop Navy Overcoat Size XL - STOCK CLEARANCE

m
Sinatra Black Tuxedo Trousers - STOCK CLEARANCE
michael Goddard
Fit: True to Size
very nice quality

I have purchased several items from you and all have been good quality and true to description and size

Fit: True to Size
Great Service and Suit an Exact Fit

Tried and Trusted Threadpepper for my suit needs - 2nd Wedding - 2nd Suit. Following some great comments from other guests on how the first suit looked on me. Will continue to be my first port of call for my suit needs going forward - Well Done Gary.

d
Plain Tan Shoes - STOCK CLEARANCE
dennis graham
Fit: Runs Small
Price is right

Very good well made shoes at a very good price

far too shiny

F
Beige Houndstooth Check Trousers - STOCK CLEARANCE
Faheem Asif
Fit: True to Size

Beige Houndstooth Check Trousers - STOCK CLEARANCE

D
Micro-check Beige Waistcoat - STOCK CLEARANCE
Daniel Teferi
Fit: True to Size
Very nice and comfortable

Love it

Excellent quality