Return an order
To return or exchange an order:
You can return your order for refund or exchange within 30 days of delivery. UK tracked returns are free if you follow the link below to create a returns label.
- Click on this link Tracked Returns | Royal Mail Group Ltd
- Fill out the relevant details as advised to produce a QR code (The code can take a few seconds to load once you've clicked Create Your Label, so please be patient).
- If you want an exchange, please include your packing slip or a note to tell us which sizes you need.
- Either show your QR code on your mobile phone at the Royal Mail Customer Service Point or Post Office, or print the label at home and arrange a collection (Instructions on above link).
- Please allow at least 14 days for any refunds. Returns usually take 4-5 days to arrive and refunds and exchanges are usually completed within 7-10 days after receipt of your return.
For Non-UK Returns:
1. Print this returns form on plain white paper.
2. Pack up your order, including your returns form in the parcel.
3. Return your order to the address below with the correct postage.
4. Refunds and exchanges are usually completed within 7-10 days after receipt of your return.
Returns
G2-G3 Nicholas House
Heath Park, Main Road
Cropthorne, Worcestershire
United Kingdom
WR10 3NE
A few things:
- Delivery charges are non-refundable.
- Goods should be returned in their original condition and packaging. Items that have been used, worn or damaged in any way will not qualify for a refund or exchange.
- Custom orders are non-refundable.
- It is recommended you get proof of postage if posting at a post office.
- If you want some extra reading, the fine print on returns can be found in our Terms & Conditions.
Let customers speak for us
from 1084 reviewsA good substantial, wide (and rare in Marcella) diamond point that ties very well.
Everything I bought is very good quality, true sizes, prompt delivery
...excellent friendly service who delivered when it mattered including upgrading to 24 hour postage to ensure so. great customer service who made me feel valued. proper business run the proper way.
Beautiful jacket - I work with 10 ladies - they insisted upon an impromptu catwalk - universal approval - but ….
FYI - order 1 siize up from normal suit siize.
Excellent PR and service - would recommend
HBCa
The coat looks and feels superb. It was nicely packaged when it arrived, and the delivery updates were very helpful. I would've preferred a slightly slimmer/tapered fit around the mid section, but it fits perfectly around the shoulders and chest.
I spent a lot of time looking for the ideal winter coat, and wasted much of that time dealing with poor customer service (from other retailers), and going through lengthy, tedious, complicated, and expensive returns processes for coats that were not as advertised.
The service from Threadpepper was outstanding from start to finish, and I am delighted with my new coat. I would definitely recommend this to anyone looking for a great quality, well-priced coat from a trustworthy company.
Great quality. Reasonable price. Super service
Order process straight forward and prompt delivery. Suit is the perfect fit and love the quality. The only thing that will annoy me now is it being reduced in price for Black Friday.
Lightweight Sage Linen Trousers - STOCK CLEARANCE
I gave this to my husband for his birthday and he absolutely loves it. A beautiful item.
Excellent quality that meets the description given.
I will keep Threadpepper in my list of occasion fitters for future engagements.
Well what can I say yet again this great company and its staff have helped me out again. An item that I had returned to me for a different size. The item was a different shade to the original item. I rang them and explained the problem.
This people could not do enough for me. I was told to return the suite I had bought. If they couldn't get the shade of trousers, then they would replace the suite with a new one of all the same shade at no cost to myself.
You just can't get this help from almost all shops these days as it's all about money. This company is all about looking after its customers.
Well done again Threadpepper .
Item just as described and a quick delivery to the UK as well..many thanks.
Suit fits perfectly and just feels like great quality.