Delivery & Returns
Quick summary:
Free delivery on orders over £100.
Standard Delivery is £3.95 and usually arrives in 3-4 working days. Faster delivery options are available on selected items.
Gift Cards are sent by email so there is no delivery.
Delivery to destinations outside the UK is from £9.95 which is a tracked shipping service.
EU Delivery: Due to changes in EU VAT requirements from July 2021 we are no longer able to ship to EU countries.
UK Returns are Free
If you're returning an item in the UK, your return can be posted back to us free of charge within 30 days of receipt. See Returns for more info.
International returns costs are paid by the returner.
CHRISTMAS EXCHANGES
If you're buying items as gifts, the recipient can also use our free 30 days returns service to exchange for a different size or item, so they can do so well into the new year. If the exchanged item is a lower price then a gift card for the difference will be issued to them. To ensure they can exchange it easily, include your order number starting TP* with the gift and they can just quote that to us to arrange the exchange.
Details:
UK Standard Delivery (3-4 working days) - £3.95 Standard delivery to the UK is £3.95 and usually arrives within 3-4 working days (Mon-Fri, excluding holidays, subject to Royal Mail). Orders placed on weekends and Bank Holidays are processed the next working day. BFPO orders should select this option.
UK Next Day Delivery (Next Working Day by 1pm - SELECTED ITEMS ONLY): If you require a next day delivery (available Mon-Fri only, excluding Bank Holidays), this is available for only £7.95 (for 1pm delivery) by selecting the Next Day Delivery option during checkout. Next Day orders are sent by Royal Mail and are non-refundable. Please note that a signature is required on delivery so someone will need to be at the delivery address to receive the parcel. Please note that next day delivery for delivery on a weekday is for UK orders only, and available for orders placed by 4pm Monday to Thursday. Orders placed after 4pm will be despatched the following day. Any Next Day Delivery orders placed by 4pm on Friday will be delivered on Monday unless a Saturday delivery is ordered. Next day Delivery orders placed after 4pm on Fridays, on weekends or bank holidays will only be despatched on the next working day to arrive the day after. Next Day Delivery to remote or outlying areas of Scotland (and Islands) and Channel Islands will take on average 2-3 working days, and will be sent by Royal Mail.
International Shipping: (Please note that we only ship to countries where we can verify addresses) Additional shipping charges apply to countries outside the UK. Shipping charges are calculated according to the weight of the item and can be selected when adding items to your shopping cart. Standard Orders are sent by Royal Mail Standard Airmail and usually arrive within 14 days (excluding weekends and bank holidays) from despatch. Express options are available and will be sent by Royal Mail or Courier depending on the option selected. All international delivery times are subject to your country's postal system and customs. Please see the Returns section for important information about Returns and delivery charges.
BFPO Orders
We are very happy to deliver to BFPO addresses. These are treated in the same way as UK addresses, except that Next Day or other special services are not available for BFPO orders. Please just select the Standard Delivery option, and enter your full BFPO address, your order will be delivered through the BFPO system.
Let customers speak for us
from 1078 reviewsBeautiful jacket - I work with 10 ladies - they insisted upon an impromptu catwalk - universal approval - but ….
FYI - order 1 siize up from normal suit siize.
Excellent PR and service - would recommend
HBCa
The coat looks and feels superb. It was nicely packaged when it arrived, and the delivery updates were very helpful. I would've preferred a slightly slimmer/tapered fit around the mid section, but it fits perfectly around the shoulders and chest.
I spent a lot of time looking for the ideal winter coat, and wasted much of that time dealing with poor customer service (from other retailers), and going through lengthy, tedious, complicated, and expensive returns processes for coats that were not as advertised.
The service from Threadpepper was outstanding from start to finish, and I am delighted with my new coat. I would definitely recommend this to anyone looking for a great quality, well-priced coat from a trustworthy company.
Great quality. Reasonable price. Super service
Order process straight forward and prompt delivery. Suit is the perfect fit and love the quality. The only thing that will annoy me now is it being reduced in price for Black Friday.
Lightweight Sage Linen Trousers - STOCK CLEARANCE
I gave this to my husband for his birthday and he absolutely loves it. A beautiful item.
Excellent quality that meets the description given.
I will keep Threadpepper in my list of occasion fitters for future engagements.
Well what can I say yet again this great company and its staff have helped me out again. An item that I had returned to me for a different size. The item was a different shade to the original item. I rang them and explained the problem.
This people could not do enough for me. I was told to return the suite I had bought. If they couldn't get the shade of trousers, then they would replace the suite with a new one of all the same shade at no cost to myself.
You just can't get this help from almost all shops these days as it's all about money. This company is all about looking after its customers.
Well done again Threadpepper .
Item just as described and a quick delivery to the UK as well..many thanks.
Suit fits perfectly and just feels like great quality.
I accidentally ordered the wrong bow tie but exchanging it for the correct one was absolutely straightforward. I ha problems downloading the Post Office returns form so Thread Pepper emailed one to me and the exchange went ahead with no extra charges. So friendly and helpul, great service and the tie is great quality.
Great service and a quality product A++
I was really amazed to think I could get the trousers at that price and worried what they might be like. They came and all is really great. I tried to order some more but you'd sold out! Thanks
Nice blazer feel good when wearing it
Bid in the sale started at £60 i made a cheeky bid for £25, got the jacket for £30. Great quality, brilliant fit and quick delivery.