Help & FAQs
About Us
About Threadpepper
How a bad day's shopping became a great shopping experience...
Shopping for men's clothing has always been a trial. Whether you're buying for yourself, or you're their wife or partner trying to get him to dress better, finding decent clothes for a man is anything but enjoyable. In truth, it's a chore, and so for most of us we just don't bother.
That was certainly me a couple of years ago. I was still just wearing the same old stuff I'd had for years, because quite frankly I didn't know what else to wear and where to get it.
I spent hours, sometimes days, traipsing round the shopping malls near where I lived, only to head home with a half-hearted bag of things I knew I was going to return anyway. Online wasn't much better. Nothing was quite right, or fitted properly, or was reasonably priced or the quality I desired. I was sick of getting something I thought was great, only for my wife to shake her head when I did the obligatory "fashion show" when I got home. It's not like I'm hard to please, I just wanted fashion that was designed for me. Everything was made for fashionista 20-somethings, and I was well passed pulling off skinny jeans and designer T's! And anything that was more my territory was bland or baggy. And I am neither.
So I decided to create it myself. I'd build a store that had all the things I wanted to wear. I searched out quality items that were decently priced, and then I tested them myself so anyone who bought that item would know it was just right. I didn't want anyone to have to go through the pain I'd had just to get a new pair of jeans or a jumper. They're all items I really enjoy wearing, and judging from the feedback I get, our customers do too.
I'm very strict about what is allowed on our shelves. If it doesn't make us go wow, or we are a little unsure, we don't stock it. We get offered some amazing deals which would probably make a lot of money, but if it's not up to the high standards we set, we won't sell it. And if a product turns out not to be what we expected, we remove it from our range straight away, even if it costs us.
We don't go for big labels or snobbish haute couture. What we do is quality you can rely on, prices you'll appreciate, superb style, a fit that makes you look and feel amazing, and good old fashioned service so you know you've come to the right place.
This is our manifesto. It's what we hold ourselves to, and what you'll hold us to account for when you shop with us. It's been quite a journey so far, and it's great to have you join us to continue it.
Gary Baker
Founder
Where are you based?
Our offices are in Worcestershire, UK and all orders are shipped from there.
Customer reviews
At THREADPEPPER our core objective is Quality Products at a Great Price backed by Outstanding Service. We don't just say that, we constantly work at achieving it. Ultimately though, our customers decide whether we've got it right.
Our customers consistently rate us ⭐️⭐️⭐️⭐️⭐️ for Quality, Price and Service.
Frequently Asked Questions
Delivery
Who do you use for delivery?
We primarily use Royal Mail for delivery so orders will be delivered as normal or you can arrange a redelivery if you're not there to receive it the first time.
How much is delivery?
DELIVERY
Free delivery on orders over £100.
Standard UK Delivery is £3.95 and usually arrives in 3-4 working days. Faster delivery options are available on selected items and if this is available it will show on the product page and at checkout.
Gift Cards are sent by email so there is no delivery.
Delivery to destinations outside the UK is from £9.95 which is a tracked shipping service.
RETURNS
UK Returns are Free. If you're returning an item in the UK, your return can be posted back to us free of charge within 30 days of receipt. See Returns for more info.
International returns costs are paid by the returner.
CHRISTMAS EXCHANGES
If you're buying items as gifts, the recipient can also use our free 30 days returns service to exchange for a different size or item, so they can do so well into the new year. If the exchanged item is a lower price then a gift card for the difference will be issued to them. To ensure they can exchange it easily, include your order number starting TP* with the gift and they can just quote that to us to arrange the exchange.
How long does delivery take?
UK delivery is usually 3-4 working days from the day of ordering. Please note that if you order after normal working hours then the first day of the 3-4 workding days will be the next working day.
Do you ship outside the UK?
We can ship to a number of other countries including United States, Canada and Australia. For a full list please see options at checkout.
Unfortunately due to EU VAT regulations we no longer ship to EU countries.
Can I get quicker delivery?
Most of our products require 3-4 working days to deliver, but a few items may be available quicker. Please contact us with the name and size of the item you want and we can check for you.
Can I come and pick up my order?
At present we are solely a small online company and therefore unable to have people on site to collect orders. However as soon as your items arrive to us from the warehouse, they will be sent out on a tracked delivery.
The tracking info says that my order has been returned to sender, why?
If Royal Mail have returned the item to us this will be most likely because the address is not able to be located (whether a human error their side or an incorrect address put on the order). Not to worry though, we will resend the item after confirming delivery address again as soon as the item is returned to us. If at the time it is returned to us, you want a refund we can of course, process that too.
Something is missing from my parcel?
Its most likely that your orders has been sent in two or more separate parcels due to the number of items ordered though if you are concerned please contact us and we would be happy to confirm this and rectify any issues in the unlikely event that there are any.
Returns & Exchanges
What is your returns policy?
How do I return an item?
To return or exchange an order:
You can return your order for refund or exchange within 30 days of delivery. UK tracked returns are free if you follow the link below to create a returns label.
- Click on this link Tracked Returns | Royal Mail Group Ltd
- Fill out the relevant details as advised to produce a QR code (The code can take a few seconds to load once you've clicked Create Your Label, so please be patient).
- If you want an exchange, please include your packing slip or a note to tell us which sizes you need.
- Either show your QR code on your mobile phone at the Royal Mail Customer Service Point or Post Office, or print the label at home and arrange a collection (Instructions on above link).
- Please allow at least 14 days for any refunds. Returns usually take 4-5 days to arrive and refunds and exchanges are usually completed within 7-10 days after receipt of your return.
For Non-UK Returns:
1. Print this returns form on plain white paper.
2. Pack up your order, including your returns form in the parcel.
3. Return your order to the address below with the correct postage.
4. Refunds and exchanges are usually completed within 7-10 days after receipt of your return.
Returns
G2-G3 Nicholas House
Heath Park, Main Road
Cropthorne, Worcestershire
United Kingdom
WR10 3NE
A few things:
- Delivery charges are non-refundable.
- Goods should be returned in their original condition and packaging. Items that have been used, worn or damaged in any way will not qualify for a refund or exchange.
- Custom orders are non-refundable.
- It is recommended you get proof of postage if posting at a post office.
- If you want some extra reading, the fine print on returns can be found in our Terms & Conditions.
Can I exchange an item for a different size?
Yes, we offer free exchanges on all items and can even look at different styles too! Please see the Returns Info page to get a freepost label and more information.
How long do refunds and exchanges take?
Please allow at least 14 days for any refunds.
Returns usually take 4-5 days to arrive, and refunds and exchanges are usually completed within 7-10 days after receipt of your return.
Product Information
Do you do Gift Cards / Vouchers
Yes, we do have gift cards. Gift cards are sent by email so they can redeem them any time they want. You can select multiples and combinations of the amounts below to create any amount you want.
Gift cards are valid for 12 months from date of purchase.
I can no longer find an item I was looking to buy on your website, where is it?
It can be the case that some items are seasonal items and therefore no longer stocked, have been discontinued or are currently out of stock.
However we would always encourage you to contact us and ask as it may be a short term stock issue or something we can try and source for you if not a style similar,
Contact
How do I contact you?
For Returns and Exchanges,please see here.
For all other queries, please see our Contact Us page.
We are available Monday - Friday 0830 - 1700
Can I supply Threadpepper with our products?
THREADPEPPER is a brand founded on Quality and backed by Service. The products we sell must do the same. We're always on the lookout for smart casual menswear to add to our range that can meet our Quality, Price and Service standards, so if that's you, please read on!
So what do we look for?
1) Clothing (and to a limited extent accessories) that fit in the scope of "Smart Casual".
2) High quality at a great price. Our customers are used to and expect only very good quality items, at a reasonable price point.
3) Continuing service from our suppliers, so we can work with you to develop the sales on THREADPEPPER.
4) Ideally you'll have high quality product photography we can use so we can get as many products up straight away as possible. Videos are an added bonus!
5) Stock service so we can order as we go, and preferably no minimum orders so we can get going quickly with a good selection of products.
6) Regularly updated stock availability so we're not disappointing customers.
If you can offer these or at least most of these, then great, we'd love to hear from you!
Once we've had a chat about your products and what you offer, we'd start the quality confirmation process. It's very simple but hugely important:
Stage 1: Initial Quality Check
We'd need samples of your products so we can review them in-house to make sure they meet our quality, style, price and wow factor standards. These samples would be returned to you.
Stage 2: Customer Quality Check
If the products make it through, we will order a handful of items that we can distribute to our Customer Product Testers for testing. These are actual customers of ours who try on and review new products to make sure they meet all the correct standards. They will also rate the proposed retail price of the product.
Get in touch
Email Chris at suppliers@threadpepper.com with the details and any links or brochures attached, or fill in the form below.
We'll usually get back to you quite promptly, so if you haven't heard from us please check your spam folder first and then follow it up if you haven't received a response.
Let customers speak for us
from 1076 reviewsThe coat looks and feels superb. It was nicely packaged when it arrived, and the delivery updates were very helpful. I would've preferred a slightly slimmer/tapered fit around the mid section, but it fits perfectly around the shoulders and chest.
I spent a lot of time looking for the ideal winter coat, and wasted much of that time dealing with poor customer service (from other retailers), and going through lengthy, tedious, complicated, and expensive returns processes for coats that were not as advertised.
The service from Threadpepper was outstanding from start to finish, and I am delighted with my new coat. I would definitely recommend this to anyone looking for a great quality, well-priced coat from a trustworthy company.
Great quality. Reasonable price. Super service
Order process straight forward and prompt delivery. Suit is the perfect fit and love the quality. The only thing that will annoy me now is it being reduced in price for Black Friday.
Lightweight Sage Linen Trousers - STOCK CLEARANCE
I gave this to my husband for his birthday and he absolutely loves it. A beautiful item.
Excellent quality that meets the description given.
I will keep Threadpepper in my list of occasion fitters for future engagements.
Well what can I say yet again this great company and its staff have helped me out again. An item that I had returned to me for a different size. The item was a different shade to the original item. I rang them and explained the problem.
This people could not do enough for me. I was told to return the suite I had bought. If they couldn't get the shade of trousers, then they would replace the suite with a new one of all the same shade at no cost to myself.
You just can't get this help from almost all shops these days as it's all about money. This company is all about looking after its customers.
Well done again Threadpepper .
Item just as described and a quick delivery to the UK as well..many thanks.
Suit fits perfectly and just feels like great quality.
I accidentally ordered the wrong bow tie but exchanging it for the correct one was absolutely straightforward. I ha problems downloading the Post Office returns form so Thread Pepper emailed one to me and the exchange went ahead with no extra charges. So friendly and helpul, great service and the tie is great quality.
Great service and a quality product A++
I was really amazed to think I could get the trousers at that price and worried what they might be like. They came and all is really great. I tried to order some more but you'd sold out! Thanks
Nice blazer feel good when wearing it
Bid in the sale started at £60 i made a cheeky bid for £25, got the jacket for £30. Great quality, brilliant fit and quick delivery.
Fairlop Navy Overcoat Size XL - STOCK CLEARANCE